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Technical Support Engineer

Gallagher | Posted 18-09-2020

Hamilton (Call Center and Help Desk)

Gallagher is a unique company. We aim to ensure that our people have everything they need to excel, feel recognised and appreciated for what they do, and feel a part of something much bigger that themselves.

It’s that unique Orange DNA that sees us celebrating over 80 years of delivering world-class technology to our customers. Sound like a place you’d like to work at? If so, read on!
You may or may not realise that Gallagher employs over 1000 people across three business units – Animal Management, Security, and Fuel Systems – so we’re truly diverse.
Right now we’re looking for people to join Security’s strong Hamilton-based Technical Support team. As a business unit, the focus is all about delivering state of the art security platforms that add real business value. We’re committed to protecting people and high consequence assets across the finance, education, entertainment, health, defence, corrections and airport industries.
So with that focus – as well as a strong ambition to continue growing rapidly - it’s critical that we have people to support our varied security customer base. That’s where you come in.
Ensuring our customers and business partners are confident and satisfied with the support they’re provided with - is a given in this role. We want someone who has experience in a similar role (ideally 3 or 4 years with Application Support Experience in a Technical Help Desk environment, but we’re also open to receiving your application if you’ve worked in a role with an information technology or engineering focus), as well as practical knowledge in networking, MS operating systems, VMWare and SQL. If you’re applying with access control or perimeter technology knowledge, even better!
Keen to learn more about our customers? They include Bosch, Resort World Casino, Village Roadshow Theme Parks, University College London, Waikato District Health Board, and Oman Electricity Transmission Company. There’s plenty more though, so if you’re keen to learn about a few others, check out our full list of case studies here.
We provide a 24/7 support function, so you’ll need to be comfortable working various shifts if you decide to apply for this role. This may or may not suit you, but just so you know you’ll be working for a truly superb company (we won 2018’s Best Large Business Award at the ExportNZ Awards ) which is led by our pragmatic and hands-on leader Sir William Gallagher.
If this sounds like an opportunity you’d be interested in, and you have the experience we need - we'd love to hear from you. Applications close on Sunday 4 October 2020, so click the APPLY button now.