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Multiple Team Member Vacancies

The Warehouse | Posted 12-10-2020

Queenstown (Call Center and Help Desk)

About Us:

The Warehouse is the brand that began it all. Founded in 1982 by Sir Stephen Tindall, the first ‘red shed’ challenged established retailers and proved popular with customers as a result of its simple style, and wide range of products at bargain prices. The Warehouse has become a Kiwi household name, and we proudly recognise the role that we play in communities throughout New Zealand.

About the Role:

By putting the customer first we succeed in being one of the best retailers in New Zealand; it's our positive, friendly, helpful Team Members that keep our customers coming back!

We currently have multiple permanent vacancies as listed below.

As a Team Member you will enjoy a fast-paced environment with lots of variety, and you aren’t afraid of digging in hard to get things done. You’re someone who likes working and sparking conversations with customers, and ensuring their experience is exceptional means the world to you.


Our Shop Floor Team Members like working in our fast paced environment and getting the job done on time without compromising service standards. As part of a team they know what it takes to be successful, whether it's collecting trolleys from the car park, restocking shelves, cleaning areas of the store, ticketing products, or of course helping our customers.

  • Friday and Saturday 11.30am-8pm
  • Saturday 8am-4.30pm
  • Sunday 9am-3pm

Checkouts and Self-checkouts:

In this role you will be responsible for making sure our customers receive fast service at the checkout and that they feel valued. You'll like working in a fast paced environment and getting the job done without compromising service standards.

  • Thursday 10.30am-7pm
  • Tuesday 10.30am-7pm
  • Monday 7.30am-3.30pm and Sunday 7.30am-3.30pm
  • Tuesday to Saturday 3.30pm-8.30pm
  • Sunday and Monday 3.30pm-8.30pm

Service Desk:

As well as assisting our customers with their inquiries, you will process returns, exchanges, refunds and transfers. You will also support Loss Prevention with security assistance and help support and supervise the Checkout area as required.

  • Friday and Saturday 12pm-8.30pm
  • Sunday to Thursday 7.30am-12pm
  • Friday and Saturday 7.30am-12pm


For this role we are looking for someone with an interest in entertainment technology to be able to provide customers with support on their inquiries and purchases.

  • Friday and Saturday 10.30am-7pm

Green Gardening:

For this role it would be great if you had a special interest and understanding in green gardening to be able to provide care for the products and support on queries with our customers.

  • Sunday and Monday 12pm-4.30pm


This position will look after the collection of trolleys from the car park, but may also assist in other areas as needed.

  • Saturday 10am-5.30pm


For this role we need someone who has very strong attention to detail.

  • Friday 6.30am-3pm and Saturday 6.30am-9.30am
  • Wednesday 6.30am-2pm

About You:

Ideally you will have:

  • Some experience in retail, hospitality or a customer facing role - preferable but not essential
  • Excellent Communication Skills
  • A positive, can-do attitude
  • The ability to undertake some heavy lifting, climbing ladders and being on your feet for long periods of time
  • Capable of being on your feet for long periods of time
  • Understand the importance of health and safety
More About Us:

We offer benefits like having your birthday day off and a team discount card for use across The Warehouse Group brands. We also have many career opportunities that come with working for one of New Zealand's largest General Merchandise retailers! We really do believe in retail as a career.