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Service Desk Engineer

HW Richardson Group | Posted 21-10-2020

Invercargill (Call Center and Help Desk)


  • Develop your career with a market leader!
  • Training and ongoing professional development
  • Excellent career step with a company who will help to build your career

With a proud legacy since 1938...

The story began the day six-year-old Bill Richardson's feet touched the running boards of Snowy Kidd's 1949 Ford truck. It has taken seven decades of quiet achievement to create today's H.W.Richardson Group (HWR). Through a mix of inventiveness, intuition, industry understanding and tenacity, we have managed to grow from a small trucking operation in Invercargill to one of New Zealand's largest privately-owned companies and transport operators, that incredibly, still holds true to Bill's values of family, friendship and fair dealings.

Our IT team in Invercargill are looking for a Service Desk Engineer to provide Level 1 help desk support to our wider group throughout New Zealand.

We have a tight-knit, supportive team of 26 here at HWR IT. We support each other, learn from each other, and work together to get the workload completed. This is a busy role with plenty of variety!

We are looking for someone driven, keen to learn and seeking to build a career in IT. You'll be customer service focussed, able to prioritise, a fantastic problem solver, and have a keen interest in IT and providing IT support to others.

To succeed in this role, you will need:

  • Customer Service experience - phone manner, patience and great communication skills are key
  • Problem-solving skills with the ability to prioritise and manage your time efficiently
  • Experience with (not essential):
    • Office 365
    • Active Directory
    • Enterprise desktop applications
    • Remote support tools

If you have experience with Manage Engine this would be beneficial. The role is full time, with flexible hours between 7 am - 6 pm Monday - Friday. You will be expected to be on call occasionally and will be provided with the tools to be able to work from home.

If you are looking for a fantastic opportunity to work within a tight-knit team, in the IT industry, with a business that is committed to growing you and your career - then apply now!


Applications Close: 04 Nov 2020