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Desktop Support / Field Engineer

Datacom | Posted 26-11-2020

Hamilton (Banking and Insurance)

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
We're one of New Zealand's largest organisations, but unlike others we're extremely agile, we're kiwi owned, and we operate out of a large number of locations. Due to continued growth and new business we have an opportunity for someone to become part of our Taranaki team, where you will be supporting both local and national customers.
About the Role:
This role is challenging, interesting and integral to the service we provide to our clients. As the Desktop Support/Field Engineer you will be supporting a variety of different IT environments, at times on-site with our clients, providing desktop and engineering support. You will be working closely with our clients so outstanding communication and customer service is an essential focus in this role. Your professionalism will be a key strength together with your technical ability.
What you’ll do:Some of your responsibilities will include:
  • Onsite support across a number of clients (varying locations) – valid NZ driver’s license and your own vehicle are required.
  • Building and supporting end-user devices (PCs, laptops, thin clients, printers, mobiles, tablets).
  • Diagnosing faults / troubleshooting / problem solving.
  • Network support.
  • Windows desktop and server support.
  • Building productive working relationships across a variety of colleagues, clients, and suppliers.
  • Continually innovating in your work environment.
What you’ll bring:
To be successful in this role you will ideally have had experience in a similar role, with a wide range of general IT skills. You will demonstrate excellent problem solving and communication skills. You’ll need to be a self-starter, with good organisation skills and attention to detail.
We look after our people and provide a great benefit package (Medical/Income Protection/Life/Trauma insurance) that includes parking. There’s no micro-management and you’re trusted to just get on and do what needs to be done.
The Nitty Gritty
We have over 7,400 people across our global offices, and generate an annual revenue of over $1.5 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
If you are interested in being considered for this excellent opportunity, please apply- we are keen to hear from you!